Refund Policy

Covered product

This policy applies to Yeonhee Premium for one server (KRW 5,900 per recurring 30-day cycle). Yeonhong and Yeonha memberships and Voice Credits follow their own refund policies.

Canceling recurring billing and refunds

Cancel recurring billing at any time through Dashboard → Membership (멤버십) → Status (현황), using the same method as enrollment.

Stopping the next payment prevents future charges while preserving the paid period until expiry. This action alone does not refund payments already made.

Full refunds within seven days with no usage history can be requested through Dashboard → Membership → Refund and are processed immediately if eligible. Other refunds, such as remaining-period refunds, go through support for amount verification.

Full refunds

• A full refund of the cycle's payment is available if requested within seven days and the target server has no usage history, such as music playback.
• Usage history means any feature use, including music playback, on the server covered by the paid membership. Records for all server members and both main and companion bots are checked, not just the purchaser.
• Simply opening the membership screen does not count as usage.
• If usage cannot be checked automatically, support will verify it. Missing records alone will not be treated as proof of use.

Remaining-period refunds

Even without eligibility for a full refund, you can receive a refund for the remaining unprovided period. Yeonhee has no consumable music allowance or Voice Credits, so there are no further deductions based on track count, playback duration, or number of bots.

• Base refund = actual payment for the cycle × remaining days ÷ total days in the cycle
• Within seven days of payment, the base refund is returned without penalty.
• After seven days, a penalty of 10% of the base refund is deducted.
• Day counts and the seven-day threshold use Korea Standard Time calendar dates. The remaining period until access ends is verified, and the refund cannot exceed the actual payment for the cycle.
• Example: if 20 days remain in a KRW 5,900, 30-day cycle and more than seven days have passed, the refund is 5,900 × 20 ÷ 30 × 0.9 = KRW 3,540.
• Free periods from codes, events, or administrator grants are excluded from refundable amounts. Renewals are assessed using the actual payment and period of each cycle.

Unprovided service, payment errors, and statutory rights

Support will verify and cancel or refund duplicate charges, service not provided after payment, or service failing to meet the contract due to the Company. Cancellation penalties do not apply when the Company is at fault.

Statutory withdrawal and refund rights, including when service differs from advertising or the contract, are not limited by the general seven-day or usage criteria above. Statutory rights for divisible services whose provision has not begun are also protected.

Requests and processing

Please contact the ticket desk on the official Discord server or email studio.yeonhong@gmail.com. You can also request refunds and find contact details in the Yeonhee dashboard → Membership → Refund.

• Provide the purchaser's Discord ID, target server ID, order number, payment date and amount, and reason. Do not send a full card number or card PIN.
• Automated refunds may only be requested from the paying account. Server administrators and directors cannot refund someone else's payment. Contact support if there is usage history or verification is difficult.
• The Company processes refunds through the original payment method within three business days of receiving a cancellation request. Card issuer processing may take additional days to appear in your account.
• When a refund is processed, access for the relevant cycle is settled and future automatic payments are stopped. Fully canceled transactions are not refunded again.
• If you disagree with the refund amount or outcome, you may ask support to review it.